One address for everything, and where each kind of message should go.
Everything goes to one address, hello@narratica.ai, and for anything you want a fast answer to, Discord is quicker, because the team reads it every day. This table says what to send where, and what to put in.
| You want to | Where | What to include |
|---|---|---|
| Ask how something works | Discord, or the FAQ first | The page you read and what was unclear |
| Report a bug | Discord or email | What you did, what you expected, what happened instead, and your app version from the foot of Settings (the gear on your Profile) |
| Report content in Discover | The name of the world or scenario, and what the problem is | |
| Ask about your data or privacy | What you want to know or have removed; the Privacy Policy says what we store | |
| Delete your account | The app, under Settings | Nothing, but it removes everything you made and cannot be undone; see What happens to my worlds if I delete my account? |
| Talk business | What it is about, in the subject line | |
| Follow the news | Discord, or the updates by email | Nothing. We write when there is a new version |
We are a team of three in Czechia and we answer in English, so give us a day or two on email, and less on Discord.
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Last updated on September 27, 2026